• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎10-04-2025 07:15 AM

HP Recommended

My HP printer 8035 is giving me a Event code: 71.02.4A

Reply
1 REPLY 1

‎10-07-2025 08:05 AM

HP Recommended

Hi @Clayton51 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

Thanks for sharing the event code—I'm really sorry your HP OfficeJet Pro 8035 is showing Event Code: 71.02.4A. This error typically indicates a cartridge detection failure or printhead communication issue, often triggered after installing new ink cartridges.

 

Here’s a focused recovery process to help resolve it:

 

Step-by-Step Fix for Event Code 71.02.4A

1. Power Drain Reset

  • Turn off the printer.
  • Unplug the power cord from both the printer and wall outlet.
  • Wait 60 seconds.
  • Press and hold the power button for 30 seconds (while unplugged).
  • Plug it back in directly to a wall outlet (not a surge protector).
  • Power on the printer.

This clears residual charge and resets internal error states.

 

2. Clean Cartridge and Printhead Contacts

  • Open the cartridge access door.
  • Remove all cartridges.
  • Gently clean the copper-colored contacts on each cartridge using a lint-free cloth slightly dampened with distilled water.
  • Clean the contact strip inside the carriage as well.
  • Let everything dry for 5 minutes.
  • Reinsert cartridges firmly until they click into place.

Even a slight misalignment or debris can trigger this error.

 

3. Use Genuine HP Cartridges

  • Confirm that you’re using HP 962 or HP 962XL cartridges.
  • Avoid refilled or third-party cartridges—they often fail to communicate properly with the printhead.

 

4. Update Printer Firmware

Firmware updates improve cartridge recognition and error handling.

 

5. Run HP Diagnose & Fix Tool

 

Let me know what happens after the reset and cleaning—I’ll guide you step by step until it’s resolved.

 

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.
Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.