Event code: 71.02.4A

[Kpj1]

Is there a fix for Event code 71.02.4A?  Power cycling doesnt work. And yes print cartridges don’t move when the bed is lifted. 

[sandytechy20]

@Kpj1

Welcome to the HP support communtiy.

I understand that you are getting a carriage jam issue on the printer and it shows Event code: 71.02.4A, I am glad to assist you to fix this issue.

Check for obstructions in the carriage path to make sure the carriage path is not blocked.

1. With the printer on, disconnect the power cord from the rear of the printer.

2. If your printer has a battery, remove the battery.

3. Open the door to access the carriage inside of the printer.

   Examples of carriage access doors

   

4. Look in the carriage path for debris such as crumpled paper or dislodged labels, and then remove any that you find.

   Example of a printer with debris in the carriage path

   

5. If the carriage on your printer has a latch, make sure it is closed.

6. Use your hand to move the carriage to each side, making sure it moves freely. If the carriage is stalled or docked to one side of the printer and you cannot move it, continue with these steps.

7. Close the carriage access door.

8. Reconnect the power cord to the rear of the printer, and then turn the printer on.

Reset the printer

An error might continue to display after the jam is cleared. To clear the error state, reset the printer, connecting the power cord directly to a wall outlet to make sure the power source is stable and prevent more carriage jams.

1. With the printer turned on, disconnect the power cord from the printer.

2. Unplug the power cord from the power source.

3. Wait 60 seconds.

4. Reconnect the power cord to a wall outlet and to the printer.

Update the printer firmware to install the latest updates

Click here for the steps.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[irma67]

i have an HP pinter product # 5LJ23A    model # 8035 with the event code coming up as 71.02.4a

[irma67]

this info was very helpful...thanks!  printer works!

[jetfiend71]

Unable to move print carriage. No visible jams. There is however what appears to be dried ink dust emanating from below carriage very time printer resets

[Jay_G24]

Hi @jetfiend71,

I'd like to help!

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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