Every so often the printer prints double, as a shadow, ruining the print job. I've cleaned the heads

[pj1743]

Sometimes the printer prints double, like a shadow, ruining whatever I'm printing. Sometimes it's the first print after it's been sitting idle for a couple hours. I can't tell you how much specialty paper has been ruined as a result. I've cleaned the heads. This has happened with 3 different computers and a phone that e-prints, so it's not the computer.

[Anand_Andy]

Hi @pj1743

Welcome to the HP Support Community

 I'd like to help!

To assist better-

• Does the copy print out the same way? 
• What's the application you are trying to print from? Have you tried printing from a different application or device? 
• Does it happen on a regular letter-size paper?
• What type of special paper are you using?
• Are you using genuine HP ink cartridges?

While you respond to that, let's print a Print Quality Diagnostic page -Post the Print Quality Diagnostic page here so we can help you further. (Use Regular Paper)

You may also refer to this document with steps to fix the " Print Quality Issues" issue applicable to your printer -  Print Quality Issues

Also, try updating the firmware - Update printer firmware and Update software on Mac 

Hope this helps! Keep me posted.  

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[pj1743]

[Anand_Andy]

@pj1743,

Thank you for your response, I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!