Every time I send a print job to my printer, it says 'the printer is out of paper'

[Nana7700]

HP ENVY Photo 7855 printer, have had for about 5 years.   Wireless, no issues until now.  When I send a print job, from a desktop MAC,

it appears to process but the icon says 'printer is out of paper'.   IT IS NOT OUT OF PAPER.   I have disconnected, shut down, restarted, etc etc and still not working. 

[Sneha_01]

Hi @Nana7700,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Check the paper, and then reload it

• Check the paper stack for defects such as wrinkled, torn, or bent pieces that might cause a pick-up issue.z
• Remove any paper from the paper tray.
• Remove any severely bent, wrinkled, or torn paper found in the stack.
• Check for obstructions inside the paper tray. Make sure nothing blocks the paper from engaging with the rollers.
• Make sure the paper stack is even on all sides.
• Load the stack of paper into the paper tray.
• Close or push in the paper tray.
• Select the correct paper size on the printer control panel or in the printer software.

Clean the paper pick rollers

• Clean dirt or debris from the paper pick rollers to resolve paper feed issues.

Reset the printer

• Reset the printer to recover from printer errors or failures.
• If your printer has a rechargeable battery, remove it.
• Press the power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Connect the power cord directly to a wall outlet and to the printer.
• Turn on the printer to complete the reset.

Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.

You may check the detailed  steps on this link: https://support.hp.com/us-en/document/ish_1735995-2077292-16

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support