• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎09-23-2021 11:11 AM

HP Recommended
Product: Deskjet series 3630
Operating System: Microsoft Windows 10 (64-bit)

Everything is OK, the driver is up to date, ink level ok, the printer is connected, HP printer is the default printer, HP Print and Scan Doctor isn't finding any problems and yet, my printer won't print.

Category:
1 person had the same question
3 REPLIES 3

‎10-01-2021 01:52 AM

HP Recommended

@seasun21

 

Welcome to the HP support community.

 

Are you getting any error messages?

What happens when you print?

Are you able to make a copy?

 

Reply with the requested information for more assistance.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎10-01-2021 10:29 AM

HP Recommended

the only thing I can do is scan. Copy and print are not working. When I try to print, the printer makes sounds for a few seconds like it's getting ready to print then it stops and nothing happens, no error messages. There is enough paper in the tray, ink levels are OK, and the printer is connected. 

Was this reply helpful? Yes No

‎10-08-2021 12:07 PM

HP Recommended

@seasun21

 

Perform a power reset , Reset the printer to recover from printer errors or failures.

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware to install the latest updates

Here are the steps:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.