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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
seasun21
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Message 1 of 4
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Everything Is OK But Printer Won't Print

HP Recommended
Deskjet series 3630
Microsoft Windows 10 (64-bit)

Everything is OK, the driver is up to date, ink level ok, the printer is connected, HP printer is the default printer, HP Print and Scan Doctor isn't finding any problems and yet, my printer won't print.

3 REPLIES 3
sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 4
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HP Recommended

@seasun21

 

Welcome to the HP support community.

 

Are you getting any error messages?

What happens when you print?

Are you able to make a copy?

 

Reply with the requested information for more assistance.

Cheers.

Sandytechy20
I am an HP Employee

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seasun21
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the only thing I can do is scan. Copy and print are not working. When I try to print, the printer makes sounds for a few seconds like it's getting ready to print then it stops and nothing happens, no error messages. There is enough paper in the tray, ink levels are OK, and the printer is connected. 

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sandytechy20
HP Support Agent
HP Support Agent
27,975 27,819 1,519 1,609
Message 4 of 4
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@seasun21

 

Perform a power reset , Reset the printer to recover from printer errors or failures.

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware to install the latest updates

Here are the steps:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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