Everything is working won’t print. Error message says printer is busy

[Deanna3ddd]

Printer connected won’t print says printer is busy

[A_Gayathri]

Hi @Deanna3ddd,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP DeskJet 2755e All-In-One Printer indicates that it is "busy" and won't print, this can be due to several reasons. 

Here are some troubleshooting steps you can follow to resolve this issue:

Basic Troubleshooting Steps

Check Printer Status:

• Ensure the printer is turned on and not in sleep mode.
• Check the printer’s display panel for any specific error messages.

Cancel All Print Jobs:

• Go to the printer queue on your computer (Control Panel > Devices and Printers > Right-click your printer > See what's printing).
• Cancel all documents in the queue.

Restart Printer and Computer:

• Turn off the printer and unplug it from the power source.
• Restart your computer.
• Plug in and turn on the printer again after a few minutes.

Advanced Troubleshooting Steps

Update Printer Drivers:

• Go to the HP website and download the latest drivers for your printer model.
• Install the updated drivers and restart your computer.

Check Printer Connectivity:

• Ensure the printer is properly connected to the computer or network (via USB, Wi-Fi, or Ethernet).
• For wireless connections, ensure the printer is connected to the same network as your computer.

Reset the Printer:

• With the printer turned on, unplug the power cord from the back of the printer and the wall outlet.
• Wait for at least 60 seconds.
• Plug the power cord back into the printer and the wall outlet, and turn on the printer.

Run HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor tool from the HP website.
• Follow the on-screen instructions to diagnose and resolve any issues.

Check for Firmware Updates:

• Go to the HP Support website, enter your printer model, and check if there are any firmware updates available.
• Follow the instructions to update the printer firmware. Update the firmware on an HP printer

Clear the Print Spooler:

• Type "Services" in the Windows search bar and open the Services app.
• Scroll down to "Print Spooler," right-click it, and select "Stop."
• Navigate to C:\Windows\System32\spool\PRINTERS and delete all files in this folder.
• Go back to the Services app, right-click "Print Spooler," and select "Start."

Check for Paper Jams and Ink Levels:

• Make sure there are no paper jams in the printer.
• Ensure the ink cartridges are properly installed and have sufficient ink.

Refer to this document:   HP DeskJet 2755e All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

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