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‎03-02-2025 04:38 AM - edited ‎03-02-2025 04:42 AM

HP Recommended
Product: HP ENVY Inspire 7220e All-in-One Printer

Hi, when printing from my macbook it says that there are expired certificates and cannot print (this has happened once before but I cannot remember how I fixed it). An error also comes up when trying to print from my phone.

 

I have followed the tips in previous threads on making a self created certificate. I’ve changed date and time, synced to computer, removed/readded printer and also made multiple certificates in hopes it would work but has not. I have also cold reset my printer which hasn’t fixed the issue either.

 

What can I do to fix this issue?

Category:
Reply
4 REPLIES 4

‎03-06-2025 07:09 AM

HP Recommended

Hi @Racel,

Welcome to HP Support Community.
 

Thank you for posting your query, I will be glad to help you.

This issue happens when HP’s web services certificate expires or your macOS/iOS does not trust the printer’s secure connection. Thank you for letting me know about the steps you have tried. Follow these steps to resolve it:

Step 1: Restart Everything

1️. Restart the printer – Unplug it from power for 1 minute, then turn it back on.
2️. Restart your Mac & phone – A fresh reboot may refresh trusted certificates.
3️. Restart your router – If the printer is networked, this can clear connection issues.

 

 Step 2: Update Printer Firmware (Important)

Outdated firmware can cause expired certificates.
1. Update via Printer Menu:

  1. On the printer's control panel, tap Setup (gear icon).
  2. Select Printer Updates → Check for Updates.
  3. Install any available updates and restart the printer.

2. Update via HP Smart App (Mac/iPhone):

  1. Open HP Smart → Click Printer Settings.
  2. Look for Firmware Update and install it.
     

Step 3: Reinstall the Printer on macOS

1️. Open System Settings → Printers & Scanners.
2️. Select your HP ENVY Inspire 7220e, then click Remove Printer (–).
3️. Click Add Printer (+) → Select HP ENVY Inspire 7220e.
4️. Choose Secure AirPrint as the driver, then click Add.

Step 4: Reset Printing System (if issue persists)

1️. Open System Settings → Printers & Scanners.
2️. Right-click anywhere in the printer list and choose Reset Printing System.
3️. Confirm the reset and re-add your printer as in Step 3.

Step 5: Fix Certificate Issues (Mac Terminal Method – Advanced)

If you still get a certificate error, you can manually trust the printer’s certificate:

1️. Find the certificate:

  • Open Safari → Type the printer's IP address (from printer menu).
  • You will see a "Your connection is not private" warning.
  • Click Advanced → Proceed Anyway.

2️. Manually trust the certificate (macOS Terminal):

  • Open Terminal and enter:

Shell:
sudo security add-trusted-cert -d -r trustRoot -k /Library/Keychains/System.keychain /path/to/certificate

  • This will add the printer’s certificate to trusted sources.


Step 6: Final Step: Factory Reset (Last Resort)

If none of the above steps work, you can restore the printer to factory defaults:
1️. Open Setup on the printer.
2️. Go to Printer Maintenance → Restore Factory Defaults.
3️. Reconnect to Wi-Fi and set up the printer again.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

VikramTheGreat

HP Support 

Reply
Was this reply helpful? Yes No

‎03-06-2025 07:37 AM

HP Recommended

Hi @Racel,

Welcome to HP Support Community.
 

Thank you for posting your query, I will be glad to help you.

This issue happens when HP’s web services certificate expires or your macOS/iOS does not trust the printer’s secure connection. Thank you for letting me know about the steps you have tried. Follow these steps to resolve it:

Step 1: Restart Everything

1️. Restart the printer – Unplug it from power for 1 minute, then turn it back on.
2️. Restart your Mac & phone – A fresh reboot may refresh trusted certificates.
3️. Restart your router – If the printer is networked, this can clear connection issues.

 

 Step 2: Update Printer Firmware (Important)

Outdated firmware can cause expired certificates.
1. Update via Printer Menu:

  1. On the printer's control panel, tap Setup (gear icon).
  2. Select Printer Updates → Check for Updates.
  3. Install any available updates and restart the printer.

2. Update via HP Smart App (Mac/iPhone):

  1. Open HP Smart → Click Printer Settings.
  2. Look for Firmware Update and install it.
     

Step 3: Reinstall the Printer on macOS

1️. Open System Settings → Printers & Scanners.
2️. Select your HP ENVY Inspire 7220e, then click Remove Printer (–).
3️. Click Add Printer (+) → Select HP ENVY Inspire 7220e.
4️. Choose Secure AirPrint as the driver, then click Add.

Step 4: Reset Printing System (if issue persists)

1️. Open System Settings → Printers & Scanners.
2️. Right-click anywhere in the printer list and choose Reset Printing System.
3️. Confirm the reset and re-add your printer as in Step 3.

Additional steps shared on the Next post

Reply
Was this reply helpful? Yes No

‎03-06-2025 07:37 AM

HP Recommended

Hi @Racel,

Step 5: Fix Certificate Issues (Mac Terminal Method – Advanced)

If you still get a certificate error, you can manually trust the printer’s certificate:

1️. Find the certificate:

  • Open Safari → Type the printer's IP address (from printer menu).
  • You will see a "Your connection is not private" warning.
  • Click Advanced → Proceed Anyway.

2️. Manually trust the certificate (macOS Terminal):

  • Open Terminal and enter:

Shell:
sudo security add-trusted-cert -d -r trustRoot -k /Library/Keychains/System.keychain /path/to/certificate

  • This will add the printer’s certificate to trusted sources.


Step 6: Final Step: Factory Reset (Last Resort)

If none of the above steps work, you can restore the printer to factory defaults:
1️. Open Setup on the printer.
2️. Go to Printer Maintenance → Restore Factory Defaults.
3️. Reconnect to Wi-Fi and set up the printer again.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

VikramTheGreat

HP Support 

Reply
Was this reply helpful? Yes No

‎03-08-2025 09:54 AM

HP Recommended

Hi @Racel,

I hope this message finds you well. I wanted to follow up on the technical issue that we discussed earlier and confirm that it has been successfully resolved.
 

If you encounter any further issues or have any additional questions, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.
 

I will be archiving this case for now, however, you can respond to the same thread to continue the conversation.
 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Take care and have a great day ahead!
 

VikramTheGreat

HP Support

Reply
Was this reply helpful? Yes No
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