• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎10-29-2020 02:16 PM

HP Recommended

It worked, thanks a lot.

Was this reply helpful? Yes No

‎11-17-2020 09:06 PM

HP Recommended

I have done everything named in these posts and my envy 5663 will only print PDFs ,, it will not print a document that is in the pages format, what could be the issue?

Was this reply helpful? Yes No

‎12-07-2020 05:29 PM

HP Recommended

What you need to do is set up your printer on AirPrint, which doesn't use a driver. Go to this website and follow the instructions. Helpful hint: On my computer system preferences, I could only set up AirPrint by deleting the printer and selecting add a printer (don't click on your printer, which is right there, but select add a printer and choose from the list. THEN you will see an option for setting up AirPrint). You do have to have WiFi for this option.

Was this reply helpful? Yes No

‎12-07-2020 05:31 PM

HP Recommended

Almost forgot the website: https://support.hp.com/us-en/document/c05635968?fbclid=IwAR0muIY3BTvgPLo7v6G8rO_ICOHYH1fYoyaYYg7yWjf...

Was this reply helpful? Yes No

‎12-22-2020 08:41 PM

HP Recommended

hy bryancustompure:

this didn't work for me. any further suggestions greatly appreciated.  thank you.

 

Was this reply helpful? Yes No

‎01-05-2021 11:45 AM

HP Recommended

If you are still having problems, please start your own post/thread, and message me the link. I will no longer see replies to this thread.

Was this reply helpful? Yes No

‎02-04-2021 08:04 AM - edited ‎02-04-2021 08:05 AM

HP Recommended

My printer is HP Officejet 4620 and I had the same issue while uninstalling and reinstalling of HP Easy Start driver didn't resolve the issue. Indeed, the uninstalling screen always stuck at the start, so I'm not sure if it's fully working at all.

 

The solution finally worked for me, was to manually add printer from Apple's printers & scanners setup. Because my printer supports Apple Airprint, it was discovered automatically. Then you'll have to make sure the selection of Airprint as the driver, instead of HP's driver. It worked at least for printing.

I haven't tried the scanner yet, but at least the printing is working now.

Was this reply helpful? Yes No

‎02-10-2021 11:12 AM

HP Recommended

Hi Bryan, i'm using HP INK TANK 115, and  i can't find this type in the use of printer's list using your package. 

i also use Mojave, please help

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.