Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here
Resolve Windows 10 or update issues on HP computer or printer– Click Here
To do a factory reset the Support Menu does not exist on HP 8740.
Touch the screen under the question mark (where the back arrow is hidden 4 times.)
Others apparently have the arrow visible. It is not on my machine.
Once in the Support Menu, touch it at the top.
It will show the version, click the down arrow to the right until you get the Resets Menu.
Touch ok Touch down arrows until you get to Semi-full reset and click ok.
Hours to find the Support Menu because there is no visible back arrow outside the window at the left bottom.
Click the invisible area where the back arrow should have been visible. Works now!!
Didn't find what you were looking for?
Ask the community