• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP LaserJet Pro CP1025nw Color Printer
Microsoft Windows 10 (64-bit)

I have a LaserJet CP1025nw color with attention and go light on.  I was attempting to update my firmware and had a failed update.  I shutdown the printer disconnecting the power for 60 seconds and restarted it with same problem.  I've changed power cord and waited 24 hours before attempting to restart with the same problem.  Is there a solution to reinitialize my printer?  I have updated my systems to Windows 11 since the error occurred.

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