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Message 1 of 2
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Flag Post

Failed printhead - replacement doesn't work

HP Recommended
HP8620
Microsoft Windows 10 (64-bit)

So I got the dreared 'printhead failed' message on this printer which has had light use. When I saw the cost of new printheads (more expensive than just buying a new printer) I was hugely disappointed as I have 4 very full HP-branded expensive ink cartridges fitted.

I bit the bullet and bought a new printhead and popped it in..... and..... nothing!

The message remains 'the printhead appears to be missing, not detected or incorrectly installed' WHAAAAAT

For goodness sake!

I have reinstalled it, done a printer reset etc etc and nothing. None of it works.

WHAT A WASTE of money.

 

Is there a solution? If so I would be enormously grateful if anyone (especially HP) can help.

 

Thanks in anticipation.

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
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@metgirl1

 

Welcome to the HP Support Community. 

 

We shall escalate this case.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community.


I am an HP Employee

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