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‎12-14-2020 10:21 AM

HP Recommended
Product: HP Officejet J6480 All-in-One
Operating System: Microsoft Windows 10 (64-bit)

While running the HP Print and Scan Doctor to connect my printer wirelessly, the printer acted as if it was going to print something, then a paper jam message appeared. There is no paper jam. I have gone through every recommended step via HP virtual support, but the message still appears. I read that there is possibly a way to reset the printer to clear this message. Can anyone tell me how to do this? Thanks in advance for any assistance.

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1 REPLY 1

‎12-30-2020 10:17 AM

HP Recommended

@CaroleBB

 

Welcome to the HP Support Community.

 

I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the forums page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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