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‎08-19-2020 06:02 PM

HP Recommended
Product: HP 8720

My printer gave me a paper jam error. I cleared the paper but the error persisted. Following online I structurons I looked inside. I’m supposed to move the ink cartridge back and forth to look for paper debris but the cartridge is jammed on the far right side and won’t move. I don’t know what to do. Help!

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1 person had the same question
1 REPLY 1

‎08-23-2020 02:37 AM

HP Recommended

@Char31, Welcome to the HP Support Community!

 

I understand you are anot able to print as the print carriage is stuck. Make sure you have tried the steps mentioned in this document - Paper Jam Error.

 

For more info on resolving a carriage jam, refer to this article - 'Carriage Jam' or 'E3' Error Displays

 

If the issue persists, I'm afraid this is a hardware failure. Please reach out to the HP Support in your region regarding the service options for your printer. 

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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