Faulty Battery & Cannot submit a support ticket

[AubreyRhea]

I'm having two problems. 

I bought my new HP OfficeJet a couple of weeks ago. I had no problems setting it up and it has been plugged into power the entire time. Recently, the battery light starting flashing orange. After I printed a document, a notice appeared on the screen that says "The battery is faulty and must be replaced". I tried plugging it into the wall instead of a surge protector - didn't help. I tried taking the battery out, waiting, and putting it back in again - didn't help. I tried updating the firmware - didn't help.

When I try to submit a support ticket for this by following the "Contact HP" link, I fill out all of the required fields on the form, and then press the Submit button, and nothing happens. I have tried all three contact methods (chat, call, get a call) and none of them work.

[Sneha_01]

Hi @AubreyRhea 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Sneha_01

HP Support

[AubreyRhea]

@Sneha_01 Thank you for the reply. I appreciate you offering to help with this. I don't see a message in my inbox, however.