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‎06-18-2020 06:38 AM

HP Recommended
Product: HP Envy 4500
Operating System: macOS 10.14 Mojave

My hp instant ink account tells me that I have plenty of ink left but my colour ink is faulty as it is not printing out the yellow causing the colours of my printing to come out wrong. How can I request a replacement of my faulty cartridge. I have carried out the diagnostics and the yellow is missing on the print outs. 

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-18-2020 10:56 AM

HP Recommended

@Phoenix511, Welcome to the HP Support Community!

 

I understand the print quality is not satisfactory. Kindly perform steps 10 and 12 from this document to resolve print quality issues on the printer.

 

If the issue persists, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

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1 REPLY 1

‎06-18-2020 10:56 AM

HP Recommended

@Phoenix511, Welcome to the HP Support Community!

 

I understand the print quality is not satisfactory. Kindly perform steps 10 and 12 from this document to resolve print quality issues on the printer.

 

If the issue persists, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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