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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


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HP Recommended
HP Officejet Pro 9012

Trotz Reinigung und Reset bleibt Fehlermeldung: Orginal sitzt im Vorlageneinzug fest.

Was kann ich tun?

1 REPLY 1
HP Recommended

@Dirk_69 wrote:

Trotz Reinigung und Reset bleibt Fehlermeldung: Orginal sitzt im Vorlageneinzug fest.

Was kann ich tun?


Spoiler
Verwende normales Papier, 80 g/m², justiere das Papier richtig ... so der normale Vorgang.
Aber hier befinden sich noch ganz kleine Papierfetzen im ADF. Deshalb bleibt die Fehlermeldung bestehen.
Verwende eine Lupe, eine Taschenlampe und eine Pinzette.
Der ADF muss komplett aufgeklappt werden, siehe Link unten:
Spoiler
Use normal paper, 80 g/m², adjust the paper correctly ... that's the normal procedure.
But there are still very small pieces of paper in the ADF. This is why the error message persists.
Use a magnifying glass, a flashlight and a pair of tweezers.
The ADF must be opened completely, see link below:

https://support.hp.com/de-de/document/ish_2376726-2062113-16

https://support.hp.com/us-en/document/ish_3833686-1493864-16

 

Hope this helps.

Kind Regards
Andr-1611

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