Filter Failed notice on Chromebook

[adcummings]

Previously have printed from this device without issue. 

Today, while trying to print I kept getting a filter failed notice. 

I saved the file as a pdf, tried to print different files, reconnected the printer to the computer through wireless (strength excellent). Our instant ink cycle ended the 15th- so changing the ink cartridges is the only thing I haven't done (they're full - I was able to print a report)

Help! I'm mildly tech savvy, but I have no idea how my printer goes from working to not working in the span of a week... 

[Betty0610]

@adcummings

Welcome to the HP Support Community.

Please let us know the Printer you have.

Thanks 🙂

[adcummings]

It's an HP Envy 4501 

[adcummings]

It's an HP Envy 4501

[Betty0610]

@adcummings

Try this: https://support.hp.com/us-en/document/ish_2506940-1986942-16

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[ecoparanis]

Still getting the same failure notice. 

[adcummings]

That didn't work. 

Got another filter failed message.

I'm incredibly frustrated - because it's clear that I'm not the only one with this problem lately and you have yet to provide a solution. I'm ready to throw my printer away and get another brand because this is absurd.  

[Jonathan_V]

Have you tried updating the firmware?

[ecoparanis]

please see attached images. All soft/firmware is up to date. 

[Jonathan_V]

I've had this problem before with a iMac and Hp printer, I don't know if this will work since your wireless printing but try changing your print protocol setting to something else. The bar to change it is in your screenshot. This may have been what fixed our version of the problem.