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‎07-09-2021 01:23 AM - edited ‎07-13-2021 07:44 AM

HP Recommended
Product: HP Officejet Pro 8600 N911g
Operating System: Microsoft Windows 10 (64-bit)

Since last week my printer cannot connect to ePrintCenter anymore and it appeared a blue screen with error code B8A2F2E8 on its display: there is no way to do anything except plug out the CA cable and then plug in back. This is the first time I experience something like that. The printer is plugged via LAN to my home network and no issue is detected either from HP Support Assistant and HP Print & Scan Doctor. I use the full driver package and no issue was ever encountered since then. The odd thing is that either the printer integrated web server as well as the HP Smart web server shows that ePrint sercice is up running, while on the display of the printer itself states that it is NOT connected. What is going on? How can I fix it? Each time the ble screen appears on the printer's display it is stucked at all in the same way the blue screen appears on Windows (which it never occured on my home PC). Thank you in advance for any help you can provide me.Immagine 2021-07-09 091218.pngImmagine 2021-07-09 092039.png

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1 person had the same question
1 REPLY 1

‎07-18-2021 11:35 AM

HP Recommended

Hi@s0n1ka, Welcome to the HP Support Community!

 

The below link contains a self-help document for firmware error B8A2F2E8 on version

 

https://support.hp.com/in-en/document/c04760896

 

Hope this helps! Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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