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‎12-02-2020 04:58 PM

HP Recommended
Product: MFP M181fw
Operating System: Microsoft Windows 10 (32-bit)

Hi, since the latest firmware update the toner cartridges are not longer recognized and I cannot print. 
With other words HP has virtually stolen my printer. Aside the legal aspect, anybody here who can help me with this isssue..??

Category:
4 REPLIES 4

‎12-06-2020 06:29 AM

HP Recommended

Hi @Framas,

 

I'd like to help!

 

What is the exact error you are receiving?

 

 Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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‎12-06-2020 11:31 AM

HP Recommended

Hi Jay,

the display shows „material problem“ which is apparently related to the last firmware update.with disabling third party cartridges...

my printer is useless at the moment. 
thanks for support. 

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‎12-06-2020 12:21 PM

HP Recommended

Let's try a complete reset on the printer

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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‎12-08-2020 12:34 AM

HP Recommended

...it didn’t help. Printer is still not useable..!!

It is the latest firmware, causing this issue. 
I see two options:

1. downgrade firmware

2. new firmware which rectifies this illegal behavior 

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