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Fixing cartridges

HP Recommended
Deskjet Ink advantage 3636
Microsoft Windows 10 (64-bit)

I am having problem inserting new cartridges in the printer. They are the correct model for the printer, 644, but I can´t have them locked in.

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HP Recommended

Hi! @Vergne, Welcome to the HP Support Community, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

 

Don't worry I'll try to help you out. Please answer a few questions below in order to assist you better.

 

Did you make any changes to your printer?

 

Have you tried checking with a different ink cartridge?

 

Are you using HP genuine ink cartridges?

 

Does the issue persist when you make a copy from your printer?

 

Have you tried printing using a different application?

 

Excellent description and a great diagnosis done. It is greatly appreciated.

 

Let's continue with the troubleshooting steps now.

 

Replace low, faulty or empty ink cartridges on your printer.

 

Try printing using a different brand of paper and check if the issue persists.

 

Try changing the print setting from the application you are using to print.

 

Clean the ink cartridge contacts

 

Make sure the ink cartridges are correctly installed

 

The printer might display an error if the ink cartridges are not correctly installed. Remove the ink cartridges, check them for any plastic tape, reinstall the ink cartridges, and then try to print again.

NOTE: 

HP cannot guarantee the quality of remanufactured or refilled ink cartridges. Use genuine HP ink cartridges for good print quality.

  1. If the printer is off, press the Power button to turn on the printer.

  2. Open the exterior door.

    Figure : Open the exterior door

    Image: Open the exterior door
  3. Open the ink cartridge access door.

    The carriage moves to the center of the printer. Wait until the carriage is idle and silent before continuing.

    Figure : Open the ink cartridge access door

    Image: Open the ink cartridge access door
  4. Press down on the ink cartridge to release it, and then pull the ink cartridge out to remove it from its slot.

    Figure : Remove the ink cartridge

    Image: Remove the ink cartridge
       CAUTION: 

    Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

  5. Remove any protective tape that still might be on the nozzles.

       CAUTION: 

    Do not try to remove the copper electrical strip.

    Figure : Remove the plastic tape

    Image: Remove the plastic tape and do not touch the contacts or ink nozzles
  6. Hold the ink cartridge by its sides with the nozzles toward the printer, and then insert the ink cartridge into its slot. Make sure that the ink cartridge is inserted in the correct slot.

    • The tri-color ink cartridge () goes in the slot on the left.

    • The black ink cartridge () goes in the slot on the right.

    Figure : Reinsert the ink cartridge

    Image: Snap the ink cartridge into place
  7. Push the ink cartridge forward into its slot until it snaps into place.

  8. Repeat these steps to replace the other ink cartridge, if necessary.

  9. Close the ink cartridge access door.

    Figure : Close the ink cartridge access door

    Image: Close the ink cartridge access door
  10. Close the exterior door.

    Figure : Close the exterior door

    Image: Close the exterior door

 

Refer this article to further troubleshoot ink cartridge errors. Click Here

 

 

Let me know if this helps!

Have a wonderful day ahead! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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