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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎08-17-2024 02:42 PM

HP Recommended
Product: HP DeskJet 2742e All-in-One Printer

I've just moved and I was able to connect the printer to a new wifi, however when I tried to print out a document I immediately received an error message (no number to go along with it) and there's a little envelope with what looks like a drop on the corner and its flashing. Somebody please help!!

Category:
1 person had the same question
1 REPLY 1

‎08-19-2024 08:02 AM

HP Recommended

Hi @Jotowngirl,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

The flashing envelope with a drop icon on your HP DeskJet 2742e usually indicates a problem with the printer's connectivity or ink supply. Here are some steps you can take to resolve the issue.

 

Check Ink Cartridges

  • Ensure Proper Installation: Open the ink cartridge access door and make sure the ink cartridges are installed correctly and securely.
  • Check for Errors: Remove and reinsert the cartridges to ensure they are seated properly. Look for any protective tape or packaging that might still be on the cartridges.

Check for Paper Jams

  • Inspect the Printer: Open all access doors and check for any paper jams or obstructions. Remove any jammed paper carefully.

WiFi and Connectivity Issues

  • Verify Network Connection: Make sure the printer is connected to the correct WiFi network. You might need to reconnect it to your new network if it was not set up properly.
  • Reconfigure WiFi Settings: Use the printer’s control panel or HP Smart app to reconnect to the WiFi network.

Printer Reset

  • Power Cycle: Turn off the printer, unplug it from the power source, wait for 30 seconds, then plug it back in and turn it on.
  • Factory Reset: If the problem persists, consider performing a factory reset. 

Update Firmware

  • Check for Updates: Make sure the printer’s firmware is up to date. You can usually update the firmware via the HP Smart app or the printer’s control panel.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
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