Flashing orange cancel/resume light and unable to print on M110w

[helphelphelp202]

The printer perfectly prints an error report that unhelpfully states, "Print cannot print. A problem has occurred and you will be unable to print...visit hpsmart.com or more info." When I log into hpsmart.com, there's of course no info other than "needs attention" and, furthermore, it says the printer last synched 1+ years ago and is offline...I have been using this printer perfectly fine over the last year. When I click to manually re-synch the data, it doesn't synch.  I've tried unplugging/restarting multiple times. I even tried buying and putting in a new toner cartridge, even though I had ink left. Obviously, the "virtual assistant" could not compute this problem and I was stuck in a loop.

Thanks anyone for your help.

[helphelphelp202]

For anyone who needs it, I performed this factory reset, and I am back to printing:

Factory Reset (if necessary):

• If the above steps fail, you can perform a factory reset, but please note that this will erase all your printer settings. To do a factory reset:
  • Turn off the printer.
  • Press and hold the Wireless button and the X button simultaneously.
  • While holding both buttons, turn on the printer.
  • Continue holding the buttons until all the lights on the printer's control panel flash. This may take about 10 seconds.
  • Release the buttons, and the printer should reset to its factory settings.

[Hawks_Eye]

Hi @helphelphelp202 

Welcome to the HP Support Community!

That’s great to hear! The factory reset seems to have worked well for you. 

Thanks for sharing the solution—it’ll definitely help others facing the same issue. If anything else comes up with the printer, feel free to reach out, and I’ll be happy to troubleshoot it with you!
 

Please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye