Frozen Screen

[JV321]

Why can't anyone from HP give a solution that actually helps?  People continue to ask the same questions about their printer freezing and every answer is the same, which doesn't work.  It would be more intelligent and helpful of you to tell us to buy a new printer instead of repeating the steps that don't work.  An actual solution to this problem is what you should be telling us.  Clearly their is some issue with your printers doing this as everyone states their computer was in fine working condition and then this happens.  How do you explain that?  Please answer with some actual solutions.  Thank you.  

[Raj_05]

Hi @JV321,

Welcome to the HP support community.

Please help us with your HP unit serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Could you elaborate on the issue for better understanding?

Alden4

HP Support