Frozen printer

[Plumblast]

Only had the printer 2 days, second day various printing jobs about 12 sheets A4 then it froze. Unable to use printer on/off switch so turned the power socket off. Anyone know what the problem is. Once power initiated again it worked as normal. Hope it's not an going issue.

[Max3Aj · Accepted solution]

Hi @Plumblast, 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

It sounds like your HP Envy 6132e may have experienced a temporary firmware or power-related glitch. Since the issue resolved after power cycling, it might not be a serious concern, but here are some steps to help prevent future occurrences:

Firmware Update:

• Ensure your printer is running the latest firmware.
• Go to HP Support → Search for "HP Envy 6132e" → Download & install the latest firmware.

Check Power Supply:

• Plug the printer directly into a wall outlet, avoiding surge protectors or extension cords.
• Ensure the power cable is securely connected.

Reset the Printer (If the Issue Persists):

• Unplug the printer from power and wait 60 seconds.
• Plug it back in and turn it on.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support 

[Plumblast]

Thank you for the information, I will do all suggestions and keep my fingers crossed.