General Error 0x61011beb

[Dino72]

I have the HP Officejet 7500A Wideformat printer.  I am receiving the General Error 0x61011beb. 

Please advise.

Thank you

[Raj_05]

Hi @Dino72,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error code 0x61011beb on your HP Officejet 7500A Wideformat printer typically indicates a problem with the printer's mechanism. Here are some steps you can follow to try resolving the issue.
 

Reset Your Printer:

• Turn the printer on, if it isn’t already.
• With the printer turned on, disconnect the power cord from the back of the printer.
• Unplug the power cord from the power source.
• Wait for at least 60 seconds.
• Plug the power cord back into the power source and then reconnect it to the printer.
• Turn the printer back on.

Check for Paper Jams:

• Open the printer and check for any paper jammed in the paper path, especially around the rollers and internal areas.
• Remove any paper you find.

Inspect Ink Cartridges:

• Open the ink cartridge access door.
• Check if the ink cartridges are installed correctly. Re-seat them if necessary.
• Ensure there is no debris or obstructions around the ink cartridge carriage.

Update Printer Firmware:

• Visit the HP support website to check for any available firmware updates for your printer model.
• Follow the instructions on the HP website to download and install any updates.

Perform Printer Maintenance:

• Utilize the printer's maintenance tools to clean the ink cartridges and the printhead as per the printer’s manual.

I hope this helps.

Take care and have a good day.

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[Dino72]

I still receive the error

[Garp_senchau]

Hi @Dino72,

Thank you for your response

Thank you for updating me. Since the basic troubleshooting steps haven’t resolved the issue, we’ll try more solutions directly from HP’s guidelines. The error code 0x61011beb typically suggests a hardware issue, but there are a few more steps to try before seeking replacement parts or repairs.

Here are some recommended steps for resolving this error:

Check the Ink Cartridges and Printhead

Turn off the printer and open the ink cartridge access door.

Remove the ink cartridges.

Check for any obstructions or debris around the ink cartridge area.

Look at the printhead for any clogs or misalignments.

Clean the printhead if necessary, following the instructions in your printer’s manual.

Reinstall the ink cartridges and make sure they are seated correctly.

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

Reset the Printer to Factory Settings

If the error persists after trying the steps above, you can reset the printer to factory settings. This might help clear any software issues.

You may refer to this guide: Restore factory defaults on your HP printer | HP® Support

Note: Resetting the printer will erase any custom settings or preferences.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,