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Message 1 of 2
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General Printer Error . Tried reset, but still not working.

HP Recommended
HP Officejet Pro 8609

General Printer Error.  No code.  Tried reset and unplugging then back on, but still show General Printer Error.

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Hi @Glowgolf

 

I'd like to help with the printer error.

 

Let's try a power reset on the printer

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.
  • Remove and reinsert ink cartridges

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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