Getting E 6 message on printer

[Mar05002]

I am getting a E 6 error when trying to print a job

[VikramTheGreat]

Hi @Mar05002,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

The E6 error on HP printers, especially models like the DeskJet, ENVY, and Smart Tank series, indicates a generic printer error. It’s not tied to a specific hardware fault but usually relates to a communication, setup, or firmware issue.

Steps to Fix E6 Error on HP Printers

1. Restore Factory Defaults

Resetting the printer can clear the error:

• Press and hold the Information button for 5 seconds until all buttons light up.
• Then press and hold the Cancel + Wireless buttons together for 5 seconds.
• The printer will reset and restart.

2. Remove and Re-add the Printer in HP Smart App

• Open the HP Smart app.
• Right-click or long-press the printer name → select Hide Printer or Remove Printer.
• Click Add Printer or the + icon to re-add it.
• Complete the setup again.

👉HP DeskJet, ENVY 6000, 6400 - Blinking lights and error codes | HP® Support

3. Update Firmware

Make sure your printer has the latest firmware: 👉Official HP® Drivers and Software Download | HP® Support

4. Check for Physical Issues

• Ensure there are no paper jams, cartridge issues, or open doors.
• Re-seat the ink cartridges and close all access doors securely.

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat