Getting an error some times that says REMOTE and other times can't find print job

[TanaK]

 I have a HP OfficeJet Pro 6978 that is connected wirelessly.  All of a sudden it stopped printing.  Originally it was giving me an error about printing MEMO style.  I uninstalled and reinstalled and it worked a couple times and now it is giving an error that it can't find the print job.

[TanaK]

[Max3Aj]

@TanaK, Hello and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

Based on the error message:

"Error printing on HP OfficeJet Pro 6970 PCL-3 (Network). The printer couldn't print Microsoft Outlook - Memo Style."

and your description of intermittent issues like "REMOTE" error, "can't find print job", and wireless connection problems, here's a comprehensive troubleshooting guide to resolve the issue:

Remove Old Printer Drivers and Entries

• Open Control Panel > Devices and Printers
• Right-click and remove all instances of your HP OfficeJet Pro 6978.
• Go to Print Management (printmanagement.msc) > Drivers and remove any leftover HP PCL-3 drivers.

Assign a Static IP to the Printer

This prevents the printer from changing IP addresses, which can cause "can't find print job" errors.

• On the printer's control panel, go to:
  • Settings > Network Setup > Wireless Settings > Advanced Settings > IP Settings
  • Set Manual IP and assign a static IP (e.g., 192.168.1.150)
• Reserve this IP in your router settings (DHCP reservation).

Reinstall the Printer Using HP Smart

• Download and install HP Smart. HP Smart
• Use HP Smart to add the printer using its static IP.
• Avoid using the PCL-3 driver; instead, let HP Smart install the correct driver.

Set the Correct Default Printer

• Go to Settings > Devices > Printers & Scanners
• Ensure the correct printer (not a copy or offline version) is set as default.

Test Printing from Outlook

• Open Outlook and try printing an email.
• If the error persists, change the print style:
  • In Outlook, go to File > Print > Print Options
  • Select Table Style instead of Memo Style and test again.

Additional Tips

• Ensure your printer firmware is up to date: Update the firmware on an HP printer | HP® Support
• Disable SNMP Status Enabled in printer port settings:
  • Go to Devices and Printers > Printer Properties > Ports > Configure Port
  • Uncheck SNMP Status Enabled

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support