Getting error message on printer: cartridges are not communicating with the printer.

[MMMMM51]

HP Envy Inspire Printer Model 72553  purchased 12/22/22.  Getting error message after installing new cartidges:  the indicated cartridges are not communicating correctly with the printer.  Cartridges are HP 64 XL.

[zoey7886]

@MMMMM51, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your HP Envy inspire that has an error message! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Let us try these steps to resolve this issue:

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Update the printer firmware

Click here to download and install the latest firmware from your computer.

I hope this helps!  

Take care, and have an amazing day!  

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Regards,