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‎10-22-2020 09:42 PM

HP Recommended
Product: HP_LaserJet_MFP_M28w
Operating System: macOS 10.15 Catalina

I have been using this printer and laptop together for over a year and tonight it wouldn't print. When I open the printer in my laptop settings, I see the job as: stopped - 'filter' failed

How do I correct this issue?

1 person had the same question
1 REPLY 1

‎10-26-2020 05:17 AM

HP Recommended

@Tara907, Welcome to the HP Support Community!

 

Click on the below link to download and install this package which will update drivers and the certificate:

ftp://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-printer-essen...

 

If the issue persists, 

Update the printer firmware

Click here to know different methods of updating printer firmware.

 

Also, check for any software updates on MAC

Click the Apple icon > About This Mac > Software Update and install any available update.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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