Google is blocking my printer jobs

[Vivien1919]

my printer jobs are not coming out; message says something about Google blocking printer. help!!

[Kuroi_Kenshi]

Hi @Vivien1919,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer's print job!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Verify Google Cloud Print Setup:

• Google Cloud Print has been deprecated as of December 2020. If you were previously using it, you'll need to switch to another method for cloud printing.
• You can use alternative cloud services like HP Smart or other third-party mobile printing solutions.

Disconnect Google Cloud Print:

• If your printer is still trying to use Google Cloud Print, access the printer's web interface or settings panel to disable or remove Google Cloud Print settings.

Check Internet Connection:

• Ensure your printer is properly connected to the internet if you are attempting cloud printing from alternative services.

Use HP Smart:

• Download and install the HP Smart app on your device. This app can manage print jobs and handle cloud printing without relying on Google Cloud Print.
• Ensure that your printer is properly connected to your HP account through the HP Smart app.

Device and Printer Firmware Updates:

• Check for any updates for your printer's firmware via the HP Support Website to ensure it's functioning with the latest features and security updates.
• Update the operating system and apps on your device.

Reconfigure Printer to Local Network:

• If cloud printing is continuously unsuccessful, configure the printer to operate within your local network instead. Go into printer settings to confirm it’s connected to your Wi-Fi without errors.

Clear and Restart Print Queue:

• Cancel all current print jobs on your printer. Restart the printer and the device you are printing from, attempting to print once more.

Check Security Settings:

• If there are any particular security settings (in either Google settings or your device settings), ensure they are not obstructing communication between your printer and your device.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,