Green instead of black

[2bluebird]

I have recently put in a new black cartridge ..genuine HP and a similar thing happened. Bright green instead of black for parts of the print out... some music and the crossword grid but not crossword clues.  Magenta was low and have now replaced too but don't think that was the problem.

[Jeet_singh]

Hi @2bluebird,

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I see from the post that you are having print quality issues in your HP Printer. Don't worry as I have a few steps to help you get through this concern,

To provide you with an accurate solution, I'll need a few more details:

Could you provide me with the Printer product number and Operating system installed on the PC? (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...)

Have you recently made any changes on the printer before the issue started?

Have you tried to clean the cartridge contact and clean the rollers?

Are you able to make a copy from the printer?

In the meantime, let's start off by performing a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

Let’s first try and make a “photocopy” to determine whether the issue is with the printer or not. Place a document on the scanner glass and choose “Copy” option. If the printer is making a good copy, then the printer hardware is fine.

Please reply with the details for further assistance.

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

[2bluebird]

thanks for the suggestions .. the printer already plugged straight into the wall.  Have done a hard reset.  Test page came out ok and today , printed a crossword from a newspaper OK.   In past 3 days the grid part has come out green.  Copied a black/grey page with an image and that was oK.

PRinter is a Deskjet 3520 running with Windows 10.

[Jeet_singh · Accepted solution]

Hi @2bluebird,

Thank you for replying,

I appreciate your time and efforts,

I understand you have followed the steps suggested and still having the print quality issue, don't worry as I have few other steps suggested and still having the issue, 

I would suggest you try to follow the steps suggested in the support document for - Print Quality Issues 

Let me know the outcome.

Regards,