HELP, MY PRINTER ALWAYS GOING IN SLEEP MODE!!!!

[Bcal76]

Anytime I’m not using my printer on a daily basis and haven’t used it in a week or so, it always goes into some kind of sleep mode. I thought I should be able to touch the screen to wake it up, but that doesn’t work. The power button is pulsating and does nothing when I press it. I have to literally unplug it to restart it and then it’ll work for another week, give or take. Does anyone know a fix or do I just need to get away from HP all together, because it’s getting pretty **bleep** aggravating, not being able to speak to anyone in customer service!

[Anand_Andy]

Hi @Bcal76,

Welcome to the HP Support Community

I understand you are facing a sleep mode issue with your HP Officejet Pro 8600 Plus E-All-In-One Printer - N911g. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• How is your printer connected to your PC?
• Was there any recent update on the printer prior to the issue?

While you respond to that, Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

If the issue persists, then we can try setting up the printer on Static IP ( If Printer is connected to your PC via WI-Fi only)

To set a manual IP and try the steps below -

--->Touch on the wifi icon ((i)) on the printer, and take down the IP address 

--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP

--->then go to network ---> general ---> network protocols ---> select IPV4 only-->apply 

--->go to wireless ---> wireless 802.11---> select manual ip ---> apply

--->Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS.  

--->then go to settings on the main ews page --> power management ---> select sleep mode to max 15min

You may refer to this document to know more about sleep mode: HP Printers - What is Sleep Mode?

Hope this helps! Keep me posted. 

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