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    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: "HPxxxxx.framework" will damage your computer" message in macOS Catalina or Mojave .
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HOW DO I GET TO SPEAK TO A HUMAN?

HP Recommended
Inkjet Pro 8620
Microsoft Windows 10 (32-bit)

I have done everything listed in several solutions but nothing works. How do I speak to a human being?

4 REPLIES 4
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HP Recommended

I need the answer... I have even sent direct messages to staff and nothing

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HP Recommended

I take it no one has been able to speak to a HP support person? Using the web site or the virtual assistant just takes you in circles so you can never contact a real person;

 

I am looking for a new printhead for my Officejet 8610 Pro but everywhere I have located so far either can't get the part (seems to be available on the US HP.COM site for around USD 150.00 but not if you say you are in Canada) and parts suppliers tell me they can't get the part either. On retail sites like Amazon or EBay the part is there but at exhorbitant prices; i.e. 2-3 times the cost of the original printer!!

 

Very poor support if you ask me given the printer was designed with this part being USER replaceable. Real shame to have to throw out a perfectly functional printer because one key user replaceable part can no longer be purchased; HP stopped selling it in 2019 according to one parts supply company I spoke to.

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HP Recommended

@Harryp2

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

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HP Recommended

HP SUPPORT SUCKS JUST LIKE EQUIPMENT

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation