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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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HP Recommended
HP LaserJet 1320n Printer
macOS 10.14 Mojave

All,

I have had this printer for awhile. Lately on certain apps the printer gets stuck at "connectioned" and the LED for the paper feed will blink forever. Hitting the buttons clears this but nothing not even a text file will print until the power is flipped off and on for a hard reset.

Mostly PDF (Acrobat & Preview) files with minimal graphics will cause this. But sometimes I will drag the PDF into PhotoShop and change the format to geyscale and then it will work. Othertimes I have to jump through hoops... like do a screen shot and then create a new document in Preview then print it.

Seems to be getting worse lately...

Any thoughts? reloaded drivers and delete the old instances, no luck.

Thanks,
Gordon

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