HP 234sdwe

[Peter18671]

just got New cartridge from HP. Error 75. Checked and did not find any jam. reinstalled cartridge 3 times, no go

[Raj_05]

Hi @Peter18671,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Error 75 on your HP LaserJet MFP M234sdwe typically indicates a problem related to the toner cartridge, even when there's no paper jam. Here are steps to troubleshoot and potentially resolve this issue.

Power Cycle the Printer:

• Turn off your printer and unplug it from the power source.
• Wait for about 60 seconds before plugging it back in and turning it on.

Reinstall the Toner Cartridge:

• Open the cartridge access door.
• Carefully remove the toner cartridge and check for any protective strips or materials that need to be removed.
• Reinsert the cartridge, ensuring that it's securely seated in the slot.

Check for Cartridge Compatibility:

• Verify that the new cartridge is compatible with the HP LaserJet MFP M234sdwe. Check the cartridge number against this printer model.

Inspect and Clean Contacts:

• Using a lint-free cloth, clean the electrical contacts on the cartridge and inside the printer to ensure a proper connection.

Update Printer Firmware:

• Ensure your printer's firmware is up-to-date. You can check for updates via the HP Smart app or the HP website.

Reset the Printer to Factory Defaults:

• Access the printer’s Embedded Web Server (EWS) and restore factory default settings. This can sometimes resolve configuration-related issues.

By following these steps, you should be able to address the Error 75 issue.

I hope this helps.

Take care and have a good day.

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[Chimney_83]

We hope you’re doing great. We just want to send a follow-up message to check how things are and whether you still need our help. If you still do, we’re just a DM away.

Take care and have a good day.

Chimney_83
HP Support