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‎03-03-2021 10:09 AM - last edited on ‎05-06-2021 06:03 AM by HP Administrator

HP Recommended
Product: HP2549
Operating System: Microsoft Windows 10 (64-bit)

I have a HP2549. The bottom three lights were flashing and I had a message advising that the ink cartridge carriage was jammed. I took it apart and found a small rectangle shaped dark grey magnet with a slot in it under the carriage which was jamming it. Any idea where the magnet  belongs? Thanks.

Category:
1 REPLY 1

‎03-07-2021 02:56 AM

HP Recommended

@esmt, Welcome to HP Support Community!

 

The parts on the printer are not customer replaceable, internal parts removed/broken need to be taken to the service center.

 

If you have already performed the steps from the document 'Carriage Jam' or 'E3' Error Displays and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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