• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎06-05-2024 10:22 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

HP deskjet 3512 gives me message offline and printer not available (on phone)

HP smart app says diagnose complete with no issues found. I've tried the online troubleshooting that was given without success.  my router is working with laptop connected, I have shut all down and restarted, Anyone have any suggestions?

 

 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-05-2024 11:00 AM

HP Recommended

solved by updating drivers and updating firmware in webpackage for my printer.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎06-05-2024 11:00 AM

HP Recommended

solved by updating drivers and updating firmware in webpackage for my printer.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.