HP 3830 Error Code OXB85F 8A98

[MDCanizales]

My printer is showing the following error code: OXB85F 8A98 Can someone please help with this? I have already tried unplugging it and plugging back in and still shows the error. It was printing fine just yesterday.

[DavidSMP · Accepted solution]

Hi @MDCanizales,

Good Day. A warm welcome to the HP community. I reviewed the case regarding issues with printer errors. I will be delighted to assist you here.

Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 🙂

To assist you with accurate information I would require more information regarding this:

• Did this happen after a power outage or surge?

It looks like the printer’s hardware is faulty. For now, try these steps:

• Please perform a hard reset from this link: http://hp.care/2scZLEx and perform only step 1 for a hard reset.
• Now check for issue resolution. If it persists contact HP phone support to replace the printer. I am being honest about it, by keeping your best interest in mind without beating around the bush.

HP Technical Support can be reached by clicking on the following link: http://hp.care/2r9wSvP

• Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
• Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
• Once completed click the 'Show Options' icon on the bottom right.
• Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, please.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂 Please reach out for any issues and I'll be there to assist you.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead. 🙂