HP 3830 error: both cartridges with problem. Shows incorrect supply levels, will not print.

brunomister · ‎03-07-2021

I have HP 3830 all in one. Today got message that black ink needed replace. Installed new HP Instant Ink 62 black. A bit hard to fit but went without forcing. Immediate: one or more of cartridges has a problem. AFter x times reinstall, wrapped it up and opened a second HP Instant ink 62 Black, installed. Same message. Found article about cleaning gold contacts, cartridge and inside machine, did so.Same error message re "problem". Went online to check for different info, got field showing BOTH cartridges had "problem" and showing low ink levels despite brand new unused cartridges. End of printing for photo sorting project. Other printer older HP Envy 7640 is useless: makes horrible grinding sound after every print job and before some as well. And large old Photosmart is dead. Looks like maybe at point of finding better printers somewhere. All HP online print and virtual interactive support worthless. Anyone know what do besides take sledge hammer to both to make problem go away?

Wer die Wahrheit aussprechen will, sollte immer ein schnelles Pferd und einen Fuß im Steigbugel haben. Whenever would assert the truth should always have a fast horse and one foot in the stirrup.

ShlomiL · ‎03-07-2021

Hi,

An HP Officejet 3830 printer uses HP 63 cartridges in the US, it does not use HP 62 ink cartridges in any way.

The HP 62 ink cartridges are intended for your Envy 7640 printer, not for the 3830:

https://support.hp.com/ie-en/document/ish_2405837-1980674-16

Shlomi

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