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HP 4500 (older printer) but new out of box - paper will not feed

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Older model HP 4500 just taken out of box new.  Printed 4 pages and now will not feed.  Message - out of paper.  I cleaned the rollers.

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@Hamlin20, Welcome to the HP Support Community!

 

Let us try these steps to resolve this issue:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Click here to know different methods of updating printer firmware.

 

Make sure you have tried the steps from this document -  An 'Out of Paper' error displays, printer does not pick paper

Also. check for any jams inside the printer. Refer to the steps mentioned in this document - Paper Jam Error

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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