cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
Level 2
25 19 0 1
Message 1 of 3
65
Flag Post

HP 4650 won't wake up

HP Recommended
Acer Aspire
Microsoft Windows 10 (64-bit)

I have tried to follow all suggestions in other messages here and some things just don't apply to my printer.  I have already had to completely   uninstall and re-install it just this week because it wouldn't print in color.  It worked fine until I didn't print for a bit.  It went to sleep and there was nothing I could do to wake it up.  This is getting pretty annoying.  I've had this print for a few years and it always woke up - sometimes I had to go press on the menu - and now even unlugging it doesn't work.  

 

Now the blue WiFi light is blinking.  It's been a good printer and I just don't understand what changed.  I find no place to stop the auto sleep.  I did get it to print color once I reinstalled it from scratch But now it's not printing in color again!!  In fact,  it won't print at all unless I pull the plug first.   All software is up to date.

 

Is this HP's way of telling us we need to pay for another printer?

2 REPLIES 2
Highlighted
Author
Level 2
25 19 0 1
Message 2 of 3
Flag Post
HP Recommended

The following is confusing.  It says auto-off can't be shut off  HOWEVER, it's disabled if connected to a network which mine is.  What has changed in the last month?  I've never had this much trouble with an HP printer and HP is all I have ever bought.  Rethinking. 😞

 

Auto-Off Settings

The printer will automatically turn off after a period of inactivity to help reduce energy use. This feature is automatically disabled when the printer is connected to a computer or mobile device, a network, or a fax line (if supported).

Auto-Off turns the printer off completely, so you must use the power button to turn the printer back on.

Auto-Off
After 2 hours

Note:

  1. After the printer has been turned off, it will not be able to print any documents (including documents sent using HP ePrint) or process any other jobs (such as faxes or scheduled deliveries, if your printer supports these options). These jobs can only be printed after the printer has been turned on again.
  2. The Auto-Off setting is preset and cannot be configured.
Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
10,366 10,327 443 694
Message 3 of 3
Flag Post
HP Recommended

@marcycn Welcome to HP Community!

 

I understand that the HP 4650 won't wake up.

 

In that case, I would suggets you contact our phone support and check for the support option. They will help you.

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation