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Message 1 of 2
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HP 5515 will not print black

HP Recommended
Photosmart 5515

HP 5515 printer will not print black.  Prints colors fine. 

All new HP cartridges, new print head, performed printer reset by 1. Remove cartridges, 2. Unplugged printer. 3. Waited 3 minutes. 4. Pushes and held down power button for 40 seconds. 5. Plug in power cord. 6. Reinstalled ink cartridges. 

Still does not print black, color OK.

 

1 REPLY 1
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HP Support Agent
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Message 2 of 2
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HP Recommended

@nickdean, Welcome to the HP Support Community!

 

I understand you are not able to print in black. Let us try these steps:

 

Use an automated tool to clean the printhead

  1. From the control panel home screen, touch the Right Arrow (), and then touch the Setup icon ().

  2. Touch Tools, and then touch Clean Printhead. The printer cleans the printhead, and then prints a test page.

  3. NOTE: If the printhead is badly clogged, you might need to clean the printhead several times to restore normal print quality. If a second cleaning is required, wait 30 minutes before cleaning again.

Print a Print Quality Diagnostic Report

  1. From the control panel home screen, touch the Right Arrow (), and then touch the Setup icon ().

  2. Touch Tools, and then touch Print Quality Report. A Print Quality Diagnostic Report prints.

If the issue persists, Make sure that the cartridges are properly vented and seated correctly as shown in this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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