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HP 5520 won't print in black

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HP 5520

All of a sudden my printer quit printing.  I rarely print anything in color but I replaced all 4 ink cartridges at the same time (all 3 color were empty but the black was fairly new when I replaced it). Then I performed the print quality diagnostic. It printed out but I still can't print anything in black, just get blank pages.  Any ideas? Thank you in advance.

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HP Support Agent
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Hi @KColaGang

 

I'd like to help!

 

To better assist you - 

 

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or devices? 

 

While you respond to that, let's print a Print Quality Diagnostic page -

  1. Load plain, white paper in the tray.

  2. From the control panel home screen, touch the Settings icon .

  3. Touch Tools, and then touch Print Quality Report.

Post the Print Quality Diagnostic page here so we can help you further. 

 

You may also refer to this document with steps to fix " Print Quality Issues" issue applicable for your printer -  Print Quality Issues

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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I've tried copying something and it doesn't work either.  I always print from my desktop. When I pay my bills, I like to print a receipt, so it's either from that particular website or my Bill Pay from my bank.  Here's my Print Quality Diagnostic.  Thank you for your help!

 

Scan0001.jpg

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HP Support Agent
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The shared report looks fine.

 

Try the single-cartridge mode -


The printer you own can work in single-cartridge mode, wherein the printer will be able to print with one cartridge in the printer.which will help us identify if its a cartridge issue or a printhead issue 

 

To try single-cartridge mode follow the below steps:

 

remove the black ink from the printer, leave the color in and try printing 
then remove the color ink and, insert the black  in and try printing 

 

Keep me posted with the results.

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