All of a sudden my printer quit printing. I rarely print anything in color but I replaced all 4 ink cartridges at the same time (all 3 color were empty but the black was fairly new when I replaced it). Then I performed the print quality diagnostic. It printed out but I still can't print anything in black, just get blank pages. Any ideas? Thank you in advance.
I've tried copying something and it doesn't work either. I always print from my desktop. When I pay my bills, I like to print a receipt, so it's either from that particular website or my Bill Pay from my bank. Here's my Print Quality Diagnostic. Thank you for your help!
The printer you own can work in single-cartridge mode, wherein the printer will be able to print with one cartridge in the printer.which will help us identify if its a cartridge issue or a printhead issue
To try single-cartridge mode follow the below steps:
remove the black ink from the printer, leave the color in and try printing
then remove the color ink and, insert the black in and try printing
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