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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
sc0758
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HP 5540 partially printing lines.

HP Recommended
HP 5540
macOS 10.15 Catalina

Identical issue to a 2018 post that I can't respond nor add to.  I've tried everything to repair.  Pages, labels, etc. will partially print.  An address will have a missing or faded middle line.  Excel spreadsheets and Word documents will have faded or missing lines.  No consistency regarding where missing or faded line is.  Using real HP cartridges.  I've performed every repair step.  What next besides tossing the printer?

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sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@sc0758

 

Welcome to the HP support community.

 

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this could be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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