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‎10-20-2021 11:12 AM

HP Recommended
Product: HP Envy 6020e

Hi,

 

I've set a custom password on the web services and promptly forgot it. How can I reset it?

 

 

Category:
1 REPLY 1

‎10-23-2021 01:21 PM

HP Recommended

@mwwski

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, 

I understand you forgot the web service password, we can perform factory defaults on the printer to restore the printer.

To restore the printer to the original factory defaults

  • 1. Lift the cartridge access door to expose the cartridge area.
  • 2. While the cartridge access door is open, press and hold (the Power button) and Wireless button on the back of the printer for three seconds.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

ECHO_LAKE
I am an HP Employee

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