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‎08-03-2020 03:15 PM

HP Recommended
Product: N9J85A
Operating System: Microsoft Windows 10 (64-bit)

Hi.  I have a brand new 64 Tricolor cartridge that is not printing any color even after following all the troubleshooting steps online.  How do I submit a warranty claim?  The online chat agent won't let me talk to a real agent since my printer warranty is expired.  Thank you.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-04-2020 12:28 AM

HP Recommended

Hi @Belfry

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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1 REPLY 1

‎08-04-2020 12:28 AM

HP Recommended

Hi @Belfry

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

Was this reply helpful? Yes No
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