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HP 6525 Won't print Black

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HP Photosmart 6525
Microsoft Windows 10 (64-bit)

I've gone through all the "virtual assistant": diagnostics and the HP automatic diagnostic thing.  The printer still won't print black ink.  The Print Quality Diagnostic page continually has the black rectangle empty even though the printed words come out black.  I need someone to tell me how to get through to HP to either get a case number, a fix that works, or tell me my printer is not worth saving.  

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HP Recommended

@CLW003, Welcome to HP Support Community!

I appreciate your efforts in trying to resolve the issue. I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

 

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

TEJ1602
I am an HP Employee

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A second cartridge actually worked and was recognized.  Model is HP Envy 5530.

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