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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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jrb4
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Solved!

HP 6700 premium printer goes bluescreen on me

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HP 6700 premium
Microsoft Windows 10 (64-bit)

I keep getting the flashing blue screen and the printer says do not use the power strip to turn off, which I don't.  I use the control on off button.  It maintenance cycles two or three times and then does the blue screen.  I turn it off for a period of time, it will print one page, and then does the same thing.

 

I go to the website for some solutions, and get nothing substantial.  I have over $100 in new ink cartridges, and I would like to use them up before I trash the printer. And seek out another brand with fewer headaches.  HP keeps changing models and print cartridges, so they have us by the pocket book.

 

Any and all help will be appreciated.

 

 

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KrazyToad
HP Support Agent
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@jrb4

 

Welcome to HP Forums. This is a great place to get support, find answers and tips.
 

I understand that you keep getting a blue screen on your HP 6700 Printer

 

I'll try my best to help

 

Let's start with a Printer Reset

 

(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
 NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.


The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed
 

Also update the Firmware from this Link: https://hp.care/2rxJ0Fh

 

Keep me posted how it goes. If the issue persists, we might have to go for a Semi-Full Reset

 

Thank you 🙂


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" 
 

KrazyToad
I Am An HP Employee

jrb4
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I have done the cord disconnect routine , to no avail.  But I will try the firmware update and see if that works.

 

I will let you know how it goes.

 

Thank you,

 

Jrb4

 

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KrazyToad
HP Support Agent
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@jrb4

 

Please try the Firmware update at your convenience and keep me posted

 

Thank you 🙂

 

 

KrazyToad
I Am An HP Employee

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